Frequently Asked Questions

I understand that you provide residential care but my child really wants a place of his/her own?

Consistent Quality Support provides the full range of social care services for people with learning difficulties and a variety of services, including independent supported living for people with mental health difficulties. We are often praised for our transition services, supporting people who want to move away from residential options.

Can people purchase services direct or do they have to go through social services?

Yes of course people can purchase direct from us and we have special arrangements for people in receipt of direct payments. Several of our service users are responsible for self-directed care. Generally however social services will need to be involved and we welcome our care management colleagues to visit and evaluate our services as often as they wish.

Consistent Quality Support is known as a provider of high quality services. Does that mean that you are very expensive? Is there any point in approaching social services about a placement with CQS?

High quality does not have to be very expensive and social workers are more interested in successful outcomes than price alone. In reality, Consistent Quality Support offers good value because we deliver results for the people we support. Some other providers will be cheaper and many are a lot more expensive. Care Managers like us because we strike the right balance between delivering results and the price we charge them for the service. In addition, we would say that quality is as much an attitude of mind than anything concrete. Yes our services do look great but it staff with the right attitude that we value most of all.

What training does your staff undertake?

All our employees have to undergo an approved induction programme that includes a great many practical subjects as well as values training. No one is allowed to become a permanent employee until they have successfully completed their training. Employees subsequently have a learning book and have to do a certain amount of training every year.

Do you accept referrals from out of the area?

We do accept out of area placements and will happily discuss any transport issues at the initial planning stages. However, the important issue should always be the need for a child to access contact with relevant people in their lives. CQS has a commitment to enabling the development and strengthening of networks and relationships and will work imaginatively to ensure that these extremely important links are maintained.